Refund policy

Refund Policy

Eligibility for Refunds

At MiraBijou, we want you to be completely satisfied with your purchase. You may request a refund within 14 days of receiving your order, provided that:

  • The item is unused, in its original condition, and with all tags attached
  • The original packaging is intact and undamaged
  • You provide proof of purchase (order number or receipt)

Please note that personalized or custom-made jewelry cannot be refunded unless defective.

Non-Refundable Items

The following items are not eligible for refunds:

  • Items marked as "Final Sale" or "Non-Refundable"
  • Personalized or engraved jewelry
  • Items damaged due to misuse or improper care
  • Natural stones with variations considered normal characteristics

Return Process

  1. Contact our customer service team to initiate your return
  2. Package the item securely in its original packaging
  3. Include all certificates, authenticity cards, and accessories
  4. Ship the item back to us using a trackable shipping method

You will be responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method
  • Shipping costs are non-refundable (except in cases of our error)
  • Sale items will be refunded at the purchase price

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We will arrange for a replacement or full refund
  • Return shipping will be at our expense

International Returns

For international orders:

  • Customs duties and taxes are non-refundable
  • You are responsible for return shipping costs
  • Mark the package as "Returned Goods" to avoid additional customs charges

Contact Us

For any questions about our refund policy, please reach out through our customer service portal. Include your order number and details about your product for faster resolution.