Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout. You'll need to provide shipping details and payment information to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping worldwide. Delivery times vary by destination and shipping method selected during checkout.
Do you offer international shipping?
Yes, we ship to most countries. Customs fees or import taxes may apply depending on your location, which are the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition with tags attached. Please contact our customer service to initiate a return.
Can I exchange an item?
Yes, we offer exchanges for items of equal value. If you wish to exchange for a different product, please return the original item and place a new order.
Product Care
How should I care for my jewelry?
To maintain the beauty of your jewelry, we recommend:
- Storing pieces separately to prevent scratching
- Avoiding contact with water, perfumes, and chemicals
- Cleaning with a soft, dry cloth
- Removing jewelry before swimming or showering
Are your natural stone products authentic?
Yes, all our natural stone jewelry features genuine stones. Each piece is carefully selected for quality and authenticity.
Other Questions
Do you offer gift wrapping?
Yes, we provide complimentary gift wrapping during checkout. You can also include a personalized message with your gift.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
If you have additional questions not covered here, please use our contact form and our customer service team will respond promptly.